Refund Policy

This Refund Policy explains how cancellations, refunds, and booking changes are handled for bookings made through Skydive In Asia.

Skydive In Asia operates as a booking platform connecting customers with independent skydiving operators (“Dropzones”). Skydiving activities are provided and operated solely by the Dropzone.

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1. Customer Cancellations

Refund eligibility for customer cancellations depends on the individual cancellation policy of the Dropzone selected at the time of booking.

Each listing clearly displays the operator’s cancellation terms. Customers should review these terms before completing a booking.

If a cancellation is permitted under the operator’s policy, a refund may be issued according to those terms.

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2. Operator Cancellations

If a Dropzone cancels or postpones a booking due to reasons such as:

• weather conditions
• safety considerations
• aircraft maintenance
• operational issues

customers will be offered either:

• a rescheduled jump, or
• a full refund

Weather-related rescheduling is common in skydiving and may require flexibility in scheduling.

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3. Weather Delays

Skydiving is a weather-dependent activity.

If weather conditions prevent safe operations, the Dropzone may reschedule the booking to a later time or date.

Refunds may be issued if rescheduling is not possible or not accepted by the customer, subject to the operator’s policy.

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4. Refund Processing

Approved refunds are processed to the original payment method used for the booking.

Refunds are typically processed within 5–10 business days, depending on the payment provider and banking system.

Processing times may vary depending on the payment provider.

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5. Platform Fees

In certain cases, platform service fees or payment processing fees may be non-refundable, particularly where costs have already been incurred by payment providers.

These fees will be clearly indicated during the booking process where applicable.

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6. No-Show Policy

Customers who fail to arrive at the scheduled booking time without prior notice may be considered a no-show.

No-shows may result in the booking being non-refundable, depending on the operator’s policy.

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7. Disputes

If you believe you are entitled to a refund that has not been processed, please contact our support team through the Platform.

Skydive In Asia may assist in facilitating communication between the customer and the Dropzone operator to resolve disputes.

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8. Chargebacks

Initiating a payment chargeback without first contacting the Platform to resolve the issue may result in the temporary suspension of your account while the dispute is reviewed.

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9. Policy Updates

Skydive In Asia may update this Refund Policy from time to time. Updated versions will be posted on this page.

Last updated: March 2026