Refund Policy

This Refund Policy explains how cancellations, refunds, and booking changes are handled for bookings made through Skydive In Asia.

Skydive In Asia operates as a booking platform connecting customers with independent skydiving operators (“Dropzones”). Skydiving activities are provided and operated solely by the Dropzone.

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Refund eligibility for customer cancellations depends on the individual cancellation policy of the Dropzone selected at the time of booking.

Each listing clearly displays the operator’s cancellation terms. Customers should review these terms before completing a booking.

If a cancellation is permitted under the operator’s policy, a refund may be issued according to those terms. Cancellations are requested through your Skydive In Asia account. The request is sent to the Dropzone, who reviews it against their policy and approves a refund (full or partial) or declines, keeping you informed. Dropzones are expected to respond within 48 hours to in-policy requests; if they do not, the Skydive In Asia team may step in to help resolve it.

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If a Dropzone cancels or postpones a booking due to reasons such as:

• ·weather conditions
• ·safety considerations
• ·aircraft maintenance
• ·operational issues

customers will be offered either:

• ·a rescheduled jump, or
• ·a full refund

Weather-related rescheduling is common in skydiving and may require flexibility in scheduling.

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Skydiving is a weather-dependent activity.

If the dropzone cannot fly safely, they will offer you a new date — typically within about 14 days. If a new date does not work for you, you will receive a full refund to your original payment method. You are never charged extra for a weather reschedule.

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Approved refunds are processed to the original payment method used for the booking.

Refunds are typically processed within 5–10 business days, depending on the payment provider and banking system.

Processing times may vary depending on the payment provider.

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Skydive In Asia does not add a separate booking or service fee — the price shown at checkout is the price you pay. Where a refund is due under the operator's policy, it is calculated on the amount you paid, and payment-processing costs are absorbed by Skydive In Asia rather than deducted from your refund.

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Customers who fail to arrive at the scheduled booking time without prior notice may be considered a no-show.

No-shows may result in the booking being non-refundable, depending on the operator’s policy.

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If you believe you are entitled to a refund that has not been processed, please contact our support team through the Platform.

Skydive In Asia may assist in facilitating communication between the customer and the Dropzone operator to resolve disputes. Where a Dropzone is unresponsive or a request is not handled within a reasonable time, Skydive In Asia may review and action an eligible refund directly.

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Initiating a payment chargeback without first contacting the Platform to resolve the issue may result in the temporary suspension of your account while the dispute is reviewed.

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Skydive In Asia may update this Refund Policy from time to time. Updated versions will be posted on this page.

Last updated: June 2026